Refund policy

What is Ind Cotton’s Cancellation Policy?
All orders are eligible for cancellation when they are in packed/shipped status or as long as the cancellation option is available.

How can I cancel my order?
Tap on “My Orders” section under the main menu and then select the item or order you want to cancel. Please note that when an item in the order is cancelled, the whole order will
get cancelled.

I just cancelled my order. When will I receive my refund?
If you had selected Cash on Delivery, no amount to be refunded because you have not paid for your order. For payments made via Credit Card, Debit Card, Net Banking or Wallet you will receive a refund into the source account within 5-7 days from the time of order cancellation. UPI
transactions Refund would be Initiated after 7 to 10 days.

Can I change the shipping address of my order after it has been placed?
Yes, you can change the shipping address of your order under the "change address" option, which is available under the "My order" section, before we have processed (packed) it.

Can I Return or Exchange the ordered products?
The products purchased on Ind Cotton Garments can be returned or exchanged for 1 time per order within 7 days of delivery. Post this, return or exchange is not allowed. Also, for the return or exchange to be valid, products must be returned in their original packaging, including hangers,
polybags, barcode, hang tags on garments, shoe boxes, dust bags and gift boxes. Items must be unused, unworn, unwashed, and undamaged. This may be checked by our executive who picks up the product as well as in our warehouse. Please note, for hygiene reason, we do not return or
exchange boxer.
We make sure that your orders are verified & perfectly packed when they are dispatched from our order-processing unit. However, it goes through multiple touch points at our logistics partner before reaching you. We urge you to not accept any tampered / unsealed packages. Also, we humbly request you to share a parcel opening video footage without pause & cut along with the claim for any missing product/damaged product.

There are two ways to return or exchange the product:
Pick up: In most locations, we offer a free pick-up service. You will see a pickup option when you submit a return request.

Self-Ship: In some locations, our logistics partners may not offer a pickup. In such cases, we request you to self-ship through India speed post or a reliable courier service & we will credit the shipping costs in your Ind Cotton Garments Wallet provided the product meets the return policy and you have shared scan copy of the courier receipt with us on support@indcotton.com giving your order id to help us track your order The courier charge amount mentioned on the receipt should not overshoot the sender-destination-service combination and shall be cross-checked with
the courier company kindly pack the items securely to prevent any loss or damage during transit.
For exchange, a single product cannot be exchanged for multiple products. Exchange can be initiated for 1 time per order.

How can I place a return request for products ordered?
You can place a 'Return Request' under the 'My Orders' section of main
menu
Choose the product you want to return
Click on 'Return/Exchange' option
Click on the 'Return' button
Select the reason for return. Please note that selecting the right reason for return will help us serve you better
Click on 'Submit' and you are done

Please Note: Return can be initiated for 1 time per order. Items must be returned in their original packaging, including hangers, polybags, hang tags on garments, shoe boxes, dust bags and gift boxes. Items must be unused, unworn, unwashed, and undamaged.

There are two ways to return the product:
Pick up: In most locations, we offer a free pick-up service. You will see a pickup option when you submit a return request. Please note our delivery partners may take upto 4 - 7 days for pick up from the date of request & the order may take upto 15 days from the date of pick up to reach our
warehouse for Quality check. The schedule for pickup will be informed via a message.

Self-Ship: In some locations our logistics partners may not offer a pick up. In such cases, we request you to self-ship through India speed post or a reliable courier service & we will credit the shipping costs in your Ind Cotton Garments Wallet provided the product meets the return policy and you have shared scan copy of the courier receipt with us on support@indcotton.com giving your order id to help us track your order The courier charge amount mentioned on the receipt should not overshoot sender-destination-service combination and shall be cross checked with the
courier company kindly pack the items securely to prevent any loss or damage during transit.
You can send the return to the same address from which it was dispatched.
Kindly do not send it to on any other address as the package would not be acceptable then. Please address the return shipments to the Warehouse Manager, address details can be found on your order invoice.
Return pick-up is available only on the address on which the product was delivered. Our courier partner will try a maximum of 2 attempt
In case for any reason the consignee is unavailable or uncontactable during the time of pickup, the pickup request will get auto cancelled, and we would not be able to pick up the products further.
In case of pick up request being auto cancelled - Self - Ship Option is still available to the customer - this must be 7 days from the date of delivery.

Address for Self shipment:
IND COTTON GARMENTS LLP
5-9-266/Small Building, RG Nagar, IE (Extn), Ground Floor, APIIC Rd, Mythri Nagar ,
Opp. to Prashant Nagar Court Complex,
Kukatpally, Hyderabad,Telangana-500072
Ph.No: +91 9391993166

In case of any queries regarding this, please reach us
at support@indcotton.com or call us on 1800 203 9976, Monday to Saturday between 10:30AM to 5:30PM.

How can I place an exchange request on Ind Cotton Garments?
You can place a request to 'Exchange' under the 'My Orders' section of
main menu
Choose the product you want to exchange
Click on 'Exchange' option
Select the reason for exchange and the size you want (In case you want a
different size of same item). Click on 'Exchange' and you are done
Please Note: Exchange can be initiated for 1 time per order. Items must be returned in their original packaging, including hangers, polybags, hang tags on garments, shoe boxes, dust bags and gift boxes. Items must be unused, unworn, unwashed, and undamaged.

There are two ways to return the product :
Pick up: In most locations, we offer a free pick up service. You will see a pickup option when you submit a return request. Please note our delivery partners may take upto 4 - 7 days for pick up from the date of request & the order may take upto 15 days from the date of pick up date to reach our warehouse for Quality check. The schedule for pickup will be informed via a message. Once we receive the product already with you and QC is cleared, we will ship the item you wanted in exchange. You can track the status in the 'My Orders' page

Address for Self shipment:
IND COTTON GARMENTS LLP
5-9-266/Small Building, RG Nagar, IE (Extn),
Ground Floor, APIIC Rd, Mythri Nagar ,
Opp. to Prashant Nagar Court Complex,
Kukatpally, Hyderabad, Telangana - 500072
Ph. No: +91 9391993166

In case of any queries regarding this, please reach us
at support@indcotton.com or call us on 1800 203 9976, Monday to Saturday between 10:30AM to 5:30PM

Will Ind Cotton Garments pick up my returned product?
Currently, Our Logistics partners pick up products from select PIN Codes. Please note our delivery partners may take up to 4 - 7 days for pick up from the date of request & the order may take up to 15 days from the date of pick up to reach our warehouse for quality check. The pickup schedule will be informed via a message. In case of an exchange, we will ship the item you wanted in exchange, once we receive the product already with you. You can track the status on the 'My Orders' page.

Where should I self-ship the Returns?
You can send the return to the same address from where it was dispatched. Kindly do not send it to any other address as the package would not be acceptable there. Please address the return shipments to the Warehouse Manager, address details of which can be found on your order invoice.

In case of any queries regarding this, please reach us
at support@indcotton.com or call us on 1800 203 9976, Monday to Saturday between 10:30AM to 5:30PM

Why did the pick up of my product fail?
We make two attempts to pick up the item. If the item is not picked up on the second attempt, the pickup request will be marked as failed. You can initiate a new return request if the item meets the return criteria and is within the specified return/exchange period (check the product details page
for the same).

How will my refund be credited?

1. If you have placed a prepaid order, your refund will be credited to the original payment source. Once the return reaches our warehouse and passes the QC test Refunds are processed from our end within 24 hours. You will Receive Refund into your source account within 5-7 working days
once we have processed the refund.
2. If you have placed a Cash on Delivery order,
a) You can choose to avail refund via Ind Cotton Garments wallet points (1- year validity). These Ind Cotton Garments wallet points can be used on your next purchase on www.indcotton.com. Ind Cotton Garments credit can’t be withdrawn in the form of cash or transferred back to any Bank
account. Ind Cotton Garments credits can be used on purchases at www.indcotton.com only.
OR
b) You have a choice to get the refund credited to your Bank account in that case, we would request the bank account details
Please Note:
1. The account name should be the same as the order name
2. The refund will be processed only once the return reaches our warehouse and passes the QC test
3. The refund will Only include the value of the ordered items.
4. Shipping charges and COD charges paid during order placement will not be refunded.
5. Coupon benefit not valid if Bill Value reduces due to returns & coupon amount would be deducted from the refund value
6. In case the product fails Quality Control Test and if in any way, customer breaches or misuses Ind Cotton’s policy, then we at our sole discretion may take following steps;
a. Reserve the right to block the customer account. No evidence of such case will be provided.
b. No amount will be refunded to the customer in such case.
c. Only communication available with the customer will be through email.
d. We do not store QC failed products; it will be either donated or recycled depending upon company’s internal policies.
e. In case customer registers himself with different account and such account gets detected operating from same IP address, we may block the accounts from ordering further.

The item I wanted to return has been picked up. When will I get my refund?
Please note the refund will be processed once the return reaches our warehouse & the product passes the QC test. Once the refund has been initiated by Ind Cotton Garments as per our Returns Policy, the refund amount is expected to be reflected in the customer account as per the
following timelines:
CoD Account Refund/NEFT - 5 to 7 working day’s post refund initiation
Ind Cotton Garments Wallet - Instant
Please note: Ind Cotton Garments initiates the refund after the returned item has reached us and the quality check is successful. Therefore, the refund initiation time may vary depending on the time taken by the courier partner to pick up the return (up to 4 - 7 days from the date of request) &
deliver the return to a Ind Cotton Garments warehouse (may take up to 15 days) from return pickup. In case of any refund discrepancies, Ind Cotton Garments would at its sole discretion, request you to share with us a screenshot of your bank statement.

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